…if you don’t keep your smartest people fully-informed, you’re going to wind up telling them what to do. And telling knowledge workers what to do is one of the biggest causes of mistakes, waste, and general low morale that I’ve ever seen.
I really like this quote from an article about letting employees take control of their time. The two points I got from the article were, one, that in order to make this work, you need to give your employees ownership of the success of the company and, two, that leadership needs to be completely open about everything and tell employees not only the what but the why.
These two points, plus the quote above, translate directly to development teams. One of the practices of an Agile project is group ownership of the code. So if one development pair sees a problem in the code, it is their responsibility to fix it and not ignore it because it is someone elses problem. If there are bugs in the code or a project fails, then responsibility for that is shared by the entire team, not just the developers that implemented it.
Transparency in business decisions can be seen in the use of story cards. I worked on one project were the “so that” part of story cards was missing. We were implementing bits of functionality and not adding business value. This lead to a lot of debates with business as to why we were implementing certain things.
As for telling people what to do, this one drives me crazy. One project I was on, story cards were placed on a wall and given out by the tech lead. Dev pairs were not able to sign up for stories. You could request a story, but it amounted to asking for permission to work on a particular story. You could not just pick up the next story without asking if it was okay to play it first.
People need to feel that they are trusted and once you give them that trust, they will surprise you. Trust them, give them ownership of the project they are working on and allow them to understand both the what and the why and you will amazed at what people create, because now they are not creating something for you they are creating something for themselves.